Manager, Account

Malaysia

JOB SUMMARY:

This role serves as the principal point of contact between C-Hawk and its clients, overseeing client relationships to ensure optimal satisfaction and fostering retention. The role encompasses nurturing existing partnerships, identifying opportunities for upselling, negotiating and confirming contracts, and coordinating client requirements with internal resources to achieve S&OP objectives

DUTIES & RESPONSIBILITIES:

  • Primary contact for client queries, requests and issue resolutions
    • Analyze and provide sales targets (part numbers and quantities) for S&OP planning, based on customer demand forecasts to align sales, inventory, and operations with order and delivery capabilities.
    • Coordinate customer requirements with internal teams, acting as the “voice of the customer”
    • Reporting and Analysis for both internal and external stakeholders on the account’s health: On Time Delivery, Quality and Revenue Performance
    • Identifying opportunities for upselling or cross-selling to grow account value

JOB REQUIREMENTS:

  • Great knowledge about technical, business and financial skills, creative problem solver
  • Excellent verbal, interpersonal, written communication skills and presentation
  • Excellent multitasking skills to manage account activities
  • Ability to resolve customer issues and complaints efficiently and timely
  • Bachelor’s degree in Business or Marketing, Master’s degree is a plus but not required
  • Minimum 4 years of similar responsibilities in a manufacturing environment, inclusive of 2 years in a lead role.  Semiconductor manufacturing environment is a plus
  • Able to travel within Southeast Asia as required (light, at most up to 20 days/year, flexible to accommodate customer and market demands)

SKILL REQUIREMENTS:

  • Promotes a team culture that emphasizes support, collaboration, synergy, where members are acknowledged and are treated with respect
  • Accepts constructive feedback through guidance and deploys methods consistently
  • Good sense of urgency, able to delegate and secure necessary resources as required to complete objectives
  • Active listener, practices empathy consistently, good conflict crisis management
  • Tactical strategic thinker, able to make decisions, manage risk
  • Good organizational skills, time management, planning, attention to detail
  • Accountability and ownership, adaptability
  • Ability to promote positive and pleasant environment for colleagues and customers alike
  • Team player and possess great organizational leadership skills

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