Assistant Manager, Program

DUTIES & RESPONSIBILITIES:

• Act as the key coordinator between customers and internal departments on daily operations and program activities.
• Communicate closely with customers regarding demand changes, delivery schedules, order status, and project updates.
• Coordinate with Planning, Production, Engineering, Quality, Purchasing, and Warehouse teams to ensure customer requirements are fulfilled on time.
• Monitor customer forecasts, shipment schedules, and delivery commitments to support on-time delivery performance.
• Track project timelines, action items, engineering changes, and customer requests to ensure timely execution and closure.
• Support new project introduction, qualification builds, and production ramp-up activities.
• Prepare and maintain program reports, meeting minutes, customer presentations, and related documentation.
• Attend internal and customer meetings to follow up on open issues, risks, and recovery plans.
• Handle customer escalations, delivery issues, and urgent requests by coordinating corrective actions with internal teams.
• Ensure all customer requirements, documentation, and changes are properly communicated and updated internally.
• Support continuous improvement activities to enhance customer satisfaction and operational efficiency.
• Perform other program coordination and administrative duties assigned by management.

JOB REQUIREMENTS:

• Diploma/ Bachelor’s degree in business administration or related field
• 2–3 years’ experience in Program Management or Project Coordination within a manufacturing environment.
• Experience dealing with customers in a fast-paced, high-pressure environment with frequent changes.
• Good communication, coordination, and problem-solving skills.
• Proficient in Microsoft Office; ERP/MRP knowledge is an advantage.
• Experience in plastic manufacturing or semiconductor industry is an added advantage.